We are sure that you will love your purchase from I Got Planty however if you do change your mind we will exchange it for a gift card of equal value. It must be returned back to the store where it was purchased in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 7 days of purchase.
Please note that we do not offer refunds if you have changed your mind and shipping fees are non-refundable.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable and Plants goods are completely exempt from being returned.
Sale and clearance items
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.
If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation.
Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed it with us first by either email or phone.
You can post the item/s you would like to return directly to our address as listed below with a completed Return Form and we will contact you as soon as it arrives back at our store.
Returns can be mailed to: 411 Mount Eden Road, Auckland 1024. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
We, unfortunately, cannot accept responsibility for items that are lost or damaged by your courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up.
Take your online order or product into I Got Planty store.
Please note: Online exclusive products and AfterPay purchases cannot be exchanged in store.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.